There’s always that crucial moment when you need to get in touch with your bank but it just happens that you’re in a location where there’s no branch and you can’t stand being on hold when you call their customer care. Well, things are a lot easier now!
Since we’re in the 21 century, you need to take advantage of certain benefits on the web. Banks allover the world are taking full advantage of the internet, you should do same also. Nigeria banks are not left out of the picture, they’ve all gone social and have fully operational social media accounts. They not only use these social profiles to get new customers but also to get in touch with us the older customers.
In this post, I will be showing you ONE QUICK WAY to make inquiry from your bank through their social profiles.
Whether you’re a social media freak or not, Twitter is a very active social media platform you can use to make inquiries from your Nigerian Bank without having to leave the comfort of your home.
No matter which bank it is you’re banking with, a simple mention on twitter, should get you a solution.
All you need to do is type your question in form of a tweet and direct it to your desired bank by including their twitter handle. By mentioning them, they will get a notification and will come to your rescue.
@omalephil Hello. Thank you for chatting with us. May we know the age of your sister?
— Guaranty Trust Bank (@gtbank_help) December 12, 2016
So what are the twitter handle of Banks in Nigeria?
I’ve been able to get the twitter handle of a couple of Nigerian banks but incase you don’t find your bank here, I’ll advise you search twitter for your bank’s official handle.
NOTE that some banks were not listed here. So if you konw such banks and have been able to get their twittr handle, be kind enough to share through the comment box.
In no particular order, these are the Twitter handle of Top Commerical banks in Nigeria
Zenith Bank | @ZenthBank (verified)
Guaranty Trust Bank | @gtbank (verified) , @gtbank_help
Diamond Bank | @DiamondBankNG (verified), @DiamondBankHelp
Sterling Bank | @Sterling_Bankng (verified), @Sterlinghelp
First Bank of Nigeria | @FirstBankngr (verified)
First City Monument Bank | @MyFCMB (verified)
Keystone Bank | @Keystonebankng
Skye Bank Nigeria PLC | @SkyeBankNigeria
United Bank of Africa | @UBAGroup (verified), @UBACares
Unity Bank PLC | @UnityBankPlc (verified)
Access Bank PLC | @myaccessbank (verified)
Fidelity Bank PLC | @fidelitybankplc (verified)
Wema Bank | @WemaBank (verified)
Union Bank of Nigeria | @UNIONBANK_NG (verified)
Ecobank Bank | @nigeria_ecobank @GroupEcobank
Jaiz Bank PLC | @JaizBankNG
Stanbic IBTC | @StanbicIBTC (verified)
Heritage Bank Limited | @Heritagebankltd (verified)
All you need to do is type your question in form of a tweet and direct it to your desired bank by including their twitter handle, then wait for a response. Response will either come as direct message or as mention.
Below is a screenshot of the reply I got from GtBank Help. It came as a Mention, followed by a Direct message.
Kindly note that on using this guide, you will surely get a response but if you’re asking some delicate questions that would require a statement of your account, you surely will not get the answers you might want to hear but instead, you will be likely asked to visit a branch closest to you.
Don’t forget that facebook isn’t an exception, most banks in Nigeria also have Facebook Pages, so you can as well search for your bank using the facebook search box.
This is a knowledge I never found useful until now, so stop being a dumb old consumer and tell your friend about. There is no quicker way to make complains and inquiries from your Nigerian Bank than this!